Earlier this month, we rolled out contact page customization to a select group of 100 customers in private beta (March 30th). The response? Extremely positive — with zero bugs reported and valuable feedback from users who had been asking for more flexibility in how their contact data is structured and viewed.
Based on the feedback and the customer calls we did for the new contact UI, it became clear that enabling customization directly solves a key customer problem. Building on this momentum, we’re excited to announce that
contact page customization is now available in labs for all users starting Apr 08!
What’s new?
- Fully customizable contact detail page layouts for users and admins
- Ability to create up to 5 different views per account
- Assign views to specific users or entire groups (Account Admins, Account Users)
- Choose between 2-panel or 3-panel layouts
- Configure modules as tabs or dropdowns
- Reorder/Drag and drop modules across panels
- Enhanced contact card with key information like email, phone number, and address
- Any module can be placed between All fields and Actions tab
- Show/hide custom fields and folders based on need and relevance for the users
How It works
- Enable contact page customization from labs
- Contacts -> Settings -> Customize contact detail view
- Create and configure custom view
- Design layouts by rearranging modules, choosing panel structures, and selecting display formats (tabs/dropdowns)
- Customize visibility of custom fields and folders
- Assign views to individual users or entire user groups
- Users will automatically see the layout assigned to them when accessing contacts
Why does it matter?
Previously, all users had to work with a single, fixed layout — regardless of their role or workflow. With this update, you can now:
- Tailor the contact experience based on roles and responsibilities
- Surface the most important information front and center
- Reduce clutterby hiding non-essential fields
- Improve team productivitywith layouts designed for how they actually work
What’s next?
- Snapshots for custom views
- Manage which users and admins can create custom views
- Panel resizing
- Any module can appear multiple times on the page
- Module renaming
- Renaming 'Actions' and 'All fields' tab
- Allowing tags to be a stand-alone card which can be moved in any of the panels
This is just the beginning of making your CRM truly adaptable to your business.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article